Return Policy

Introduction

At The Digital Marketing Academy LLC, we are committed to providing high-quality digital products and services. We understand that sometimes a product or service may not meet your expectations. This Return Policy outlines the terms and conditions for returns, refunds, and exchanges.

Digital Products and Courses

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all our digital courses and products. If you are not satisfied with your purchase, you may request a full refund within 30 days of the purchase date.

Refund Eligibility Requirements

To be eligible for a refund, you must:

• Request the refund within 30 days of purchase
• Provide a valid reason for the refund request
• Have completed less than 50% of the course material
• Not have downloaded more than 50% of the available resources
• Submit your refund request through our official channels

Non-Refundable Items

The following items are not eligible for refunds:

• Courses or products purchased more than 30 days ago
• Courses where more than 50% of the content has been accessed
• One-on-one coaching sessions that have already been conducted
• Membership fees after the first 30 days
• Products purchased during special promotions marked as "non-refundable"

Coaching and Consulting Services

Cancellation Policy

For one-on-one coaching and consulting services:

• You may cancel or reschedule a session with at least 48 hours notice without penalty
• Cancellations made less than 48 hours before the scheduled session will forfeit that session
• No-shows will be charged the full session fee with no refund
• Unused sessions in a coaching package may be refunded on a pro-rata basis within 30 days of purchase

Program Refunds

For multi-week coaching programs:

• Refunds are available within the first 14 days of the program start date
• After 14 days, no refunds will be issued
• You must have attended no more than 2 group coaching sessions to be eligible
• Refund amount will be prorated based on services already received

Membership Subscriptions

Monthly Memberships

For monthly membership subscriptions:

• You may cancel your membership at any time
• Cancellations take effect at the end of the current billing cycle
• No refunds are provided for partial months
• First-time members may request a refund within the first 30 days
• Access to membership benefits continues until the end of the paid period

Annual Memberships

For annual membership subscriptions:

• Refunds are available within the first 30 days of purchase
• After 30 days, no refunds will be issued
• You may cancel at any time, but no prorated refunds are provided
• Access continues until the end of the annual period

How to Request a Refund

Refund Request Process

To request a refund, please follow these steps:

1. Contact us via email at Ashleydsasrock@thedigitalmarketingacademysa.com
2. Include your order number and purchase date
3. Provide a brief explanation of why you are requesting a refund
4. Allow 3-5 business days for us to review your request
5. Once approved, refunds will be processed within 7-10 business days

Refund Method

Refunds will be issued to the original payment method used for the purchase. Please note:

• Credit card refunds may take 5-10 business days to appear on your statement
• PayPal refunds are typically processed within 3-5 business days
• Bank transfers may take up to 10 business days
• Processing fees are non-refundable

Exchanges and Upgrades

We do not offer direct exchanges for digital products. However, if you wish to upgrade to a higher-tier product or service:

• Contact us to discuss upgrade options
• You may receive credit for your original purchase toward the upgraded product
• Upgrades must be requested within 30 days of the original purchase
• The credit amount will be determined on a case-by-case basis

Special Circumstances

Technical Issues

If you experience technical difficulties accessing your purchased content:

• Contact our support team immediately
• We will work to resolve the issue within 48 hours
• If we cannot resolve the issue, a full refund will be provided
• Technical issues do not extend the 30-day refund period

Exceptional Cases

In exceptional circumstances (such as serious illness, family emergency, or other unforeseen events), we may consider refund requests outside of our standard policy. Please contact us to discuss your situation.

Contact Us

If you have any questions about our Return Policy, please contact us:

Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the new policy. We encourage you to review this policy periodically.